FAQs & Troubleshooting
Find the answers to our most frequently asked questions and troubleshooting
Information
Overview
Specifications
Basic Specs
Printing Method
Direct inkjet garment printer
Machine Size
55”(W) x 51”(D) x 21”(H) (1400mm x 1290mm x 535mm)
Machine Weight
260lb (approx.118kb)
Platen Sizes
Maximum Print Size is 16” x 21” / 40,6cm x 53,3cm For a list of all available platen sizes, contact a Brother DTG Specialist.
Included Platen Size
14” x 16” (35,6cm x 40,6cm)
Ink Type
Water-based pigment ink | C, M, Y, K, W
Ink-Head Type
On demand piezo head
Number of Ink-Heads
2 print heads / 8 ink channels
Print Resolution
1200 dpi x 1200 dpi
Print Mode
Single or double for CMYK. Underbase and highlight for white.
Data output
Printer driver (USB, File output)
Power supply
AC 100V-240V, 50/60Hz ± 1Hz
Power consumption
0.8A(average) (Reference: 0.3A - during circulation)
Ink cure
Heat press machine can be used at 356°F (180°C) and 35 seconds duration. For higher volume production, a conveyor oven is recommended to be used at 320° (160°) for three and a half minutes. Time and temperature may vary depending on which manufacturer's dryer is used.
Pre-treatment
Before printing, apply pre-treatment using either a manual or automatic device and then dry garment using a heat-press, being sure to follow all manufacturer's instructions. Pre-treatment is necessary for white ink.
Software
Supported OS
Windows® 7(32 bit/64 bit), Windows 8.1(32 bit/64 bit), Windows 10(32 bit/64 bit), Mac OS® X v10.11.x
Interface
USB2.0, LAN(10 BASE-T, 100 BASE-TX), USB Flash Memory(Under 32GB, FAT32 format)
Driver operating conditions
3GHz CPU (minimum recommendation) 5GB RAM
Display resolution
XGA(1024x769) (minimum recommendation)
Recommended applications
CorelDRAW® X7/X8, Adobe® Photoshop CS6/CC, Adobe® Illustrator CS6/CC, Adobe® Photoshop Elements 14/15 GTX Graphics Lab
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Downloads & Drivers
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